Zeenora (“we,” “our,” “us”) values your privacy and is committed to protecting your personal information in accordance with the laws of Dubai and the United Arab Emirates. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or purchase from us. By using our website, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We may collect the following types of information when you interact with our website:

  • Personal Information: Name, email address, phone number, delivery address, billing address.
  • Payment Information: Payment details provided during checkout. Please note that all payments are processed securely by third-party payment gateways, and Zeenora does not store your credit or debit card details.
  • Website Usage Data: Information collected automatically, such as your IP address, browser type, device information, and cookies to improve your browsing experience.

2. How We Use Your Information

Your information is collected and used for the following purposes:

  • To process and deliver your orders.
  • To communicate with you regarding purchases, deliveries, and customer support.
  • To send you promotional offers and updates (only if you opt in).
  • To improve our website, services, and user experience.
  • To comply with applicable laws and regulations in Dubai and the UAE.

For details on how your information relates to purchases and orders, please see our Terms & Conditions.

3. Sharing of Information

We respect your privacy and will not sell, rent, or trade your information to third parties. Your information may be shared only with:

  • Service Providers: Delivery companies, payment processors, or IT service providers strictly for the purpose of fulfilling your order.
  • Legal Authorities: When required by Dubai/UAE law, regulation, or legal process.

4. Data Retention and Security

  • We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or to comply with legal obligations.
  • We implement industry-standard security measures to protect your information from unauthorized access, alteration, disclosure, or destruction.

5. Your Rights

As a customer in Dubai and the UAE, you have the right to:

  • Access and review the personal data we hold about you.
  • Request correction of inaccurate or outdated information.
  • Request deletion of your personal data, subject to applicable legal requirements.
  • Opt out of marketing emails at any time by contacting us or using the unsubscribe link in our communications.

If you wish to exercise these rights in relation to your orders, please refer to our Return & Refund Policy.

6. Cookies

Our website uses cookies to enhance your browsing experience. You can control cookie settings through your browser, but some features of the site may not function properly without them.

7. Contact Us

If you have any questions or requests regarding this Privacy Policy, please contact us: