Welcome to Zeenora. These Terms and Conditions (“Terms”) govern your use of our website www.zeenora.ae and your purchase of products offered by us. By accessing, browsing, or using our website, you acknowledge and agree to comply with these Terms. If you do not agree, please refrain from using our website.

1. General Information

Zeenora is an online retail platform based in Dubai, United Arab Emirates, offering a wide variety of products, including men’s, women’s, and kids’ fashion, luxury accessories, and home & lifestyle items. These Terms apply to all users of the website, including visitors, registered customers, and merchants.

2. Eligibility to Use

  • You must be at least 18 years old or accessing the site under the supervision of a parent or legal guardian.
  • By placing an order, you confirm that you are legally capable of entering into binding contracts in accordance with UAE laws.

3. Account Registration

  • Customers may create an account to manage orders more easily.
  • You are responsible for maintaining the confidentiality of your login credentials.
  • Any activity under your account will be considered your responsibility.

4. Product Information & Availability

  • We strive to display accurate product descriptions, images, and pricing. However, Zeenora does not guarantee that all information is free from errors or inaccuracies.
  • All products are subject to availability. We reserve the right to limit the quantities of any products or refuse service in certain cases.

5. Pricing & Payments

  • All prices are listed in UAE Dirhams (AED) and are inclusive of VAT where applicable.
  • We accept payments by cash on delivery (COD).
  • In case of pricing errors, we reserve the right to cancel or refuse orders before shipping.

6. Order Acceptance & Cancellation

  • Placing an order on our website does not automatically guarantee acceptance. When orders are confirmed once you will receive a confirmation email.
  • We reserve the right to refuse or cancel any order due to product unavailability, incorrect pricing, or suspected fraudulent activity.
  • Customers may request cancellation of an order before shipment by contacting our support team.

7. Shipping & Delivery

  • Delivery timelines and fees are outlined in our Shipping Policy.
  • We are not liable for delays caused by courier services, customs, or unforeseen events.

8. Returns & Refunds

Our Return & Refund Policy outlines the terms under which products can be returned. Customers must comply with these conditions to qualify for an exchange or refund.

9. Intellectual Property Rights

  • All website content, including logos, images, text, designs, and graphics, is the exclusive property of Zeenora.
  • You may not reproduce, copy, sell, or exploit any content from our website without prior written permission.

10. User Conduct

When using our website, you agree not to:

  • Engage in fraudulent transactions or provide false information.
  • Attempt to disrupt website operations through hacking, viruses, or other harmful technologies.
  • Misuse our products for illegal or unauthorized purposes.

11. Limitation of Liability

  • Zeenora shall not be held liable for indirect, incidental, or consequential damages resulting from the use of our website or products.
  • Our maximum liability for any claim related to your purchase shall not exceed the value of the product ordered.

12. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the content, products, or services offered on these external websites.

13. Governing Law & Jurisdiction

  • These Terms shall be governed by and construed in accordance with the laws of the United Arab Emirates.
  • Any disputes arising shall be subject to the exclusive jurisdiction of the courts of Dubai, UAE.

14. Policy Updates

Zeenora reserves the right to update or modify these Terms at any time. Any changes will be effective immediately upon posting on this page. Customers are encouraged to review this page periodically.

15. Related Policies

For a complete understanding of our services, please also review:

16. Contact Us

If you have questions about these Terms, please contact us: